Opening a support ticket
You can contact Hunters Support team using one of the following methods:
- From the Hunters platform, navigate to Resource Center > Support Portal.
- Use this direct link.
Ticket types
In the Support Portal, you can select the type of query you have in order to open a ticket about it. You can select from the following issues:
| Query | Description |
|---|---|
| Tenant creation request | Request to create a new Hunters tenant. When selecting this option you'll be requested to fill in details about the provision mode, region, data lake, etc. |
| Technical support request | Technical issues, something not working, or needs troubleshooting? Our technical support is here. Please provide as many details as possible and include attachments and images where possible. |
| Product feedback | Feedback, suggestions and feature ideas. Learn more about our feature request process here. |
| Onboard supported integration | Request help in onboarding data sources we support. Learn more about supported data sources here. |
| Consult an Axon expert | Found something suspicious, need someone to consult or assist? Our Axon cyber experts are here. Learn more about contacting Axon here. |
| Request unsupported integration | Raise requests for unsupported data sources. |
| Documentation feedback | Let us know about requests or issues regarding the documentation. |
After your ticket is opened
Your ticket will be transferred to the relevant team for further handling. Please read our Terms of Service to learn about our support SLA.
💡 Share your ticket with a stakeholder
- Open the Support Portal and select your ticket.
- On the right part of the screen, you will see the status of the ticket, the request type, and shared with.
- Click on Share and add the required participants.
