---
title: "Troubleshooting user management issues"
slug: "troubleshooting-user-management-issues"
updated: 2024-03-12T11:40:49Z
published: 2024-03-12T11:40:50Z
canonical: "docs.hunters.ai/troubleshooting-user-management-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hunters.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting user management issues

****A user I invited to join our tenant got the error message: “A sign-in link can only be used once” though the link wasn’t used.****

Upon inviting a new user to your tenant, the user will receive an email invitation asking them to follow a link and set up a password to their account. Alternatively, you can send them the link yourself by copying it from the user invite process.

![](https://cdn.document360.io/5f63f0e0-3c70-4d00-b623-82493be0bde5/Images/Documentation/image(189).png?sv=2026-02-06&spr=https&st=2026-10-27T14%3A11%3A19Z&se=2026-10-27T15%3A11%3A19Z&sr=c&sp=r&sig=05lKr0gqTtbLeldy%2BA4dkFaVDgUUyHmrXYddA0AZvWo%3D)

This link will become unavailable in two scenarios:

- The user clicked the link once and opened the password setup page (even if they eventually didn’t set up a password).
- The expiration timeframe for the link has passed before the user had a chance to open it.

In both cases, we suggest deleting the user entirely and re-inviting them. Once this is one, make sure the user is using the **latest** link provided.

****The expiration date on our user invitation links is too long/too short.****

You can change the timeframe of the user invitation link expiration during the user invite process.

![](https://cdn.document360.io/5f63f0e0-3c70-4d00-b623-82493be0bde5/Images/Documentation/image(190).png?sv=2026-02-06&spr=https&st=2026-10-27T14%3A11%3A19Z&se=2026-10-27T15%3A11%3A19Z&sr=c&sp=r&sig=05lKr0gqTtbLeldy%2BA4dkFaVDgUUyHmrXYddA0AZvWo%3D)

Click **Edit** to change the expiration timeframe.