Hunters’ Product team is attentive to your feedback and suggestions. Use the process below to submit feature requests and track them over time.
This process is aimed at gathering ideas and suggestions from Hunters’ users to improve the platform. Hunters retains the autonomy to decide which of these ideas will be integrated into the product and, if applicable, the timeline for implementation.
Raise a feature request
All feature requests are submitted through Hunters Help Center.
- Enter the Hunters Help Center.
- Click the Product Feedback tile.
- Fill in the form and submit.
How to write a feature request?
In your feature request, include what is currently happening with the product, and what your desired outcome looks like. The feature request should also include the impact the feature would have on your day-to-day, and also any negative effects of the request. Ultimately, you should include all information that would help a product manager on the other end prioritize your request amongst all other features.
Follow this template when writing your feature request:
Title - Shortly describe the subject of the feature request (e.g. "API for launching rocketships")
Description - Explain in detail your need and what you are trying to do and achieve using this new feature. In case you have any alternatives you are currently using included them as well. It is always recommended to share as many details as possible with use cases, screenshots, and attachments that will enhance your request.
Importance - select an importance level from the options below to rate how much this request will benefit your work and why.
The importance of the request will be considered during the feature request processing and prioritization, however, it is not to be considered a commitment by Hunters.
- Nice to have - will provide incremental value
- Significant - will drastically improve the way we use the product
- Critical - we cannot use the product without it
What happens next?
After submitting your idea, your Customer Success Manager will reach out for clarifications within 2 business days, and then pass the feature request to the Product Management team.
The relevant Product Manager will examine the request and determine whether it fits into the Hunters product backlog. Once a decision is made and after no longer than 2 business weeks, you will be notified of the decision and your ticket will be closed.
Your ticket will be closed once the feedback has been processed.
In case your request fits in the product backlog - the Product Manager will notify you of the decision and import your feedback into Hunters’ internal product management system. Your ticket will then be closed. From this point on, your feedback will be periodically evaluated and taken into account during the product roadmap planning process.
In case of a rejection - the Product Manager will notify you of the decision and will then close your ticket as it was decided not to pursue it.
Track your feature request
Every feature request gets a unique ticket number and a unique link which will appear after you submit the request. Use this link to track your request over time.
Hunters’ product team regularly reviews and updates the product roadmap, and is evaluating all feature requests as part of this process.
In case your feature request was prioritized for development, you will receive updates on your ticket throughout the development and release process.