---
title: "Contact support"
slug: "contact-support"
updated: 2024-06-30T14:51:35Z
published: 2024-06-30T14:51:35Z
canonical: "docs.hunters.ai/contact-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hunters.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

## Opening a support ticket

You can contact Hunters Support team using one of the following methods:

1. From the Hunters platform, navigate to **Resource Center > Support Portal**.  

![image.png](https://cdn.document360.io/5f63f0e0-3c70-4d00-b623-82493be0bde5/Images/Documentation/image%28192%29.png)
2. Use [this direct link](https://cyberhunter.atlassian.net/servicedesk/customer/portal/1).

## Ticket types

In the Support Portal, you can select the type of query you have in order to open a ticket about it. You can select from the following issues:

| Query | Description |
| --- | --- |
| Tenant creation request | Request to create a new Hunters tenant. When selecting this option you'll be requested to fill in details about the provision mode, region, data lake, etc. |
| Technical support request | Technical issues, something not working, or needs troubleshooting? Our technical support is here. Please provide as many details as possible and include attachments and images where possible. |
| Product feedback | Feedback, suggestions and feature ideas. Learn more about our feature request process [here](/v1/docs/raise-feature-requests). |
| Onboard supported integration | Request help in onboarding data sources we support. Learn more about supported data sources [here](/v1/docs/supported-data-sources). |
| Consult an Axon expert | Found something suspicious, need someone to consult or assist? Our Axon cyber experts are here. Learn more about contacting Axon [here](/v1/docs/contact-team-axon). |
| Request unsupported integration | Raise requests for unsupported data sources. |
| Documentation feedback | Let us know about requests or issues regarding the documentation. |

## After your ticket is opened

Your ticket will be transferred to the relevant team for further handling. Please read our [Terms of Service](https://www.hunters.security/hunters-saas-terms-of-service) to learn about our support SLA.

          💡 Share your ticket with a stakeholder

          

1. Open the Support Portal and select your ticket.
2. On the right part of the screen, you will see the status of the ticket, the request type, and shared with.
3. Click on **Share** and add the required participants.  

![image.png](https://cdn.document360.io/5f63f0e0-3c70-4d00-b623-82493be0bde5/Images/Documentation/image%28194%29.png)